Last updated: November 6, 2025
Look, we get it - nobody really reads these things. But we're gonna be straight with you about what we do with your info when you trust us with your ride. No fancy legal jargon, just the real deal about how we handle your data at our shop.
Alright, so here's what we typically keep on file when you become a customer:
We're not out here selling your info to random companies. Here's what we actually do with it:
Schedule appointments, perform repairs, send you updates about your vehicle's status, and keep track of what work's been done.
Process payments, send invoices, maintain records for warranty work, and handle any warranty claims down the road.
Send maintenance reminders - your BMW's gonna need that oil change eventually. We'll shoot you a heads-up when it's time.
Analyze service patterns to stock the right parts and improve our operations. If we see a lot of Audis needing timing chain work, we'll plan accordingly.
We're pretty protective of your info, but sometimes we gotta share it with a few trusted folks:
When we're ordering parts for your Porsche or filing a warranty claim with Mercedes, we share your VIN and vehicle details. That's just how the industry works - can't get the right part without the right info.
Your credit card info goes through secure payment gateways. We don't actually see or store your full card numbers - that's all handled by PCI-compliant processors who know what they're doing.
If you're filing an insurance claim for repairs, we'll share the necessary documentation and photos with your insurance provider. Only happens if you ask us to, though.
If the law says we gotta hand over records - court order, government request, that sort of thing - we'll comply. But we're not just giving your data away for fun.
We take security pretty seriously around here. Your car's worth a lot, and so's your personal info. Here's what we do:
All digital records are encrypted. Our management system uses industry-standard security protocols - basically means your data's scrambled so nobody can just peek at it.
Only staff who actually need to see your info can access it. The guy changing your oil doesn't have access to your payment details, and the front desk can't see diagnostic data they don't need.
Paper records are locked up tight. We're not leaving your info sitting on a desk where anyone can grab it. Keys stay with you, documents stay secure.
We backup everything regularly. If something goes sideways with our systems, we won't lose your service history or contact info.
That said, no system's 100% bulletproof. We do our best, but if there's ever a breach, we'll let you know ASAP and help you figure out what to do next.
It's your data, so here's what you can do with it:
Wanna see what we've got on file? Just ask. We'll show you your service records, contact details, whatever you need to see.
Got a new phone number? Address changed? Let us know and we'll update it. Wrong info on your service history? We'll fix that too.
Want us to delete your data? We can do that, though we gotta keep some stuff for tax and legal reasons (usually 7 years for financial records in Canada). But we'll nuke what we legally can.
Don't wanna get our maintenance reminders or promotional emails? Click unsubscribe or tell us to stop. We'll still need to contact you about active service appointments though.
Moving to another shop? You can request a copy of your service history in a portable format. We're not gonna hold your records hostage.
Yeah, our website uses cookies. Not the chocolate chip kind unfortunately - these are little files that help the site work better.
Your browser lets you control cookies. You can block 'em, delete 'em, or get notified when they're being set. Just keep in mind that blocking cookies might make parts of the site not work right - like the appointment booking system.
We might use Google Analytics or similar services to understand site traffic. These companies have their own privacy policies - we don't control what they do, but we try to work with reputable ones.
Modern European cars are basically computers on wheels. When we hook up our diagnostic equipment, we're pulling a ton of data from your vehicle's systems.
This diagnostic info helps us track recurring issues, verify repairs were successful, and refer back if similar problems pop up later. It's like keeping detailed notes so we don't have to start from scratch every time.
Some newer vehicles store location data or driving patterns. We don't actively collect or use this stuff unless it's directly related to diagnosing a problem. Your car's GPS history isn't our business unless you're having navigation system issues.
Here's the deal with using our services - the stuff you're agreeing to when you book an appointment or bring your car in: